Privacy Policy
Healing Hands Chiropractic (“Healing Hands”, “we”, “our”, or “us”) is committed to protecting your privacy and safeguarding your personal data in accordance with the Singapore Personal Data Protection Act 2012 (“PDPA”) and other applicable laws.
This Privacy Policy describes how we collect, use, disclose, process, store and protect your personal data in the course of providing our services, including through our websites, mobile applications, digital platforms and other online or offline interactions. This Privacy Policy applies to all personal data in our possession or under our control.
By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy and, where required by applicable law, consent to the collection, use, disclosure and processing of your personal data in accordance with this Privacy Policy.
This Privacy Policy supplements and does not supersede, replace or invalidate any other consent you may have previously provided to us. We reserve the right to amend this Privacy Policy from time to time to reflect changes in our business operations, legal or regulatory requirements, industry practices or technological developments. The latest version will always be available on our website and shall take effect upon publication unless otherwise stated.
Information We Collect
In the course of providing our healthcare services, we may collect personal data that you voluntarily provide to us, as well as information generated through your use of our services.
This may include your name, residential address, email address, telephone number, date of birth, NRIC, FIN or passport number where required, emergency contact information, appointment history, payment and billing information, insurance information, correspondence with us and any other information reasonably required to provide our services.
As a healthcare provider, we may also collect health-related information including medical history, health questionnaires, chiropractic assessments, treatment records, X-rays, diagnostic images, clinical notes and other information necessary for the provision of healthcare services.
When you access our website or mobile application, we may automatically collect technical information including your IP address, browser type, operating system, device model, device identifiers (including Android ID or similar identifiers where applicable), application usage information, crash reports, log files, cookies and analytics information.
How We Use Your Personal Data
We use your personal data to provide and administer healthcare services, maintain accurate medical records, schedule appointments, process payments, verify your identity, respond to enquiries, improve our services and digital platforms, monitor system performance and security, conduct analytics, comply with applicable legal and regulatory obligations, prevent fraud, protect our legitimate business interests and communicate with you regarding your appointments, treatment or other relevant services.
Where you have provided your consent, we may also use your personal data to send information relating to our services, promotions, wellness programmes or other marketing communications. You may withdraw your consent to receive such communications at any time.
Disclosure of Personal Data
Your personal data may be disclosed to our healthcare professionals, authorised employees, insurance providers, payment service providers, technology vendors, cloud service providers, analytics providers, professional advisers and other service providers engaged to support our operations.
We may also disclose personal data where required or permitted by law, court order, regulatory authority or governmental agency, or where such disclosure is reasonably necessary to protect our legal rights, property, business operations, patients, employees or the public.
Where third parties process personal data on our behalf, we require them to implement appropriate security measures and to process such personal data only for authorised purposes and in accordance with applicable laws.
Cookies and Analytics
Our website and mobile application may use cookies, Google Analytics and other analytics technologies to improve functionality, understand user behaviour, analyse website and application performance and enhance the overall user experience.
These technologies may collect information including device identifiers, IP addresses, browser information, operating system details and usage statistics. Where applicable, you may manage cookie preferences through your browser settings or use the Google Analytics Opt-out Browser Add-on provided by Google.
Data Security
We maintain reasonable administrative, technical and physical safeguards designed to protect your personal data against unauthorised access, disclosure, alteration, misuse, loss or destruction.
Such safeguards include secure storage of medical records, access controls, user authentication, encryption where appropriate, regular security monitoring, software updates and staff training relating to data protection and information security.
While we take reasonable measures to protect your personal data, no method of electronic transmission over the Internet or electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including providing healthcare services, maintaining medical records, processing payments, resolving disputes, enforcing our legal rights and complying with applicable legal, regulatory and professional obligations.
Certain records, including medical records, financial records and transaction records, may be retained for the period required or permitted under applicable laws, regulatory requirements or professional healthcare record retention obligations.
When personal data is no longer required, it will be securely deleted, destroyed or anonymised in accordance with our internal policies and applicable legal requirements.
Your Rights
Subject to applicable laws, you may request access to your personal data, request correction of inaccurate or incomplete information, withdraw consent where applicable, request deletion of your personal data where legally permissible or exercise any other rights available under the PDPA.
Requests relating to your personal data may be submitted using the contact details provided below. We may require reasonable information to verify your identity before processing your request.
Requesting Deletion of Personal Data
If you wish to request deletion of your personal data or your account, you may contact us at info@healinghands.com.sg.
Upon receiving your request, we will verify your identity and process the request within a reasonable timeframe. Please note that certain information, including medical records, financial records and other information required by law, regulatory authorities or professional obligations, may need to be retained notwithstanding your request for deletion.
Where deletion cannot be completed due to legal or regulatory requirements, we will securely retain only the information required for those purposes and will continue to protect such information in accordance with applicable laws.
Children’s Privacy
Where our services are provided to individuals below the age of majority, personal data will be collected and processed with the consent of a parent or legal guardian where required by applicable law.
International Transfers of Personal Data
Where it is necessary for our business operations, your personal data may be transferred to trusted service providers located outside Singapore. In such circumstances, we will take reasonable steps to ensure that any recipient provides a standard of protection for your personal data that is comparable to that required under the PDPA.
Changes to this Privacy Policy
We may amend this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, industry practices or technological developments. The latest version will always be published on our website and shall take effect upon publication unless otherwise stated.
Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, including requesting access to, correction of or deletion of your personal data, please contact our Data Protection Officer (DPO) at:
Healing Hands Chiropractic
Email: info@healinghands.com.sg
We will respond to your enquiry or request within a reasonable timeframe and in accordance with applicable laws.