Privacy Policy

We are committed to protecting the rights and privacy of individuals in accordance with the Singapore Personal Data Protection Act 2012 (the “PDPA”).

This policy (“Privacy Policy”) describes how we may collect, use, disclose, process and manage your Personal Data in the course of our business, including our websites, digital services and products such as mobile applications, technical platforms, and other online or offline offerings otherwise indicated. This Privacy Policy applies to any individual’s Personal Data which is in our possession or under our control.

By interacting with us and submitting your data to us, you agree and consent to our respective agents, authorised service providers and relevant third parties to processing your Personal Data in the manner set forth in this Privacy Policy. If you have any queries related to this Privacy Policy, please contact the persons identified at the end of this Privacy Policy.

This Privacy Policy supplements but does not supersede nor replace any other consents which you may have previously provided to us nor does it affect any rights that we may have at law in connection with the collection, use and/or disclosure of your Personal Data. We may from time to time update this Privacy Policy to ensure that this Privacy Policy is consistent with our future developments, industry trends and/or any changes in legal or regulatory requirements. As and when the contents of this Privacy Policy are updated or amended, the changes will be uploaded on to our website at healinghands.com.sg. Each time you use our websites and/or mobile and web-based applications, and any updates, upgrades, new versions, documentation and content and services provided by or through the websites and/or mobile and web-based applications or contact, interact or transact with us, you acknowledge and agree that the latest version of this Privacy Policy shall apply. It is your duty to keep yourself updated as to the latest version of this Privacy Policy.

Information We Collect

We may collect and process the following information about you:

1.1 Personal Information

– Name

– Email address

– Phone number

– Date of birth

– NRIC/FIN/Passport number

1.2 Health Information

– Medical history

– Treatment records

– X-rays and imaging results

– Insurance information

How We Use Your Information

We use the information we collect for the following purposes:

– To provide and manage your chiropractic care

– To communicate with you, including appointment reminders and treatment updates

– To process payments and manage billing

– To improve our services and user experience

– To send you marketing and promotional materials (only if you have consented to receive such communications)

– To comply with legal and regulatory requirements

Disclosure of Your Information

We may share your information with third parties in the following circumstances:

– With your consent

– To healthcare providers for the purpose of coordinating your care

– To insurance companies for the purpose of claims processing

– To third-party service providers who assist us in operating our App and providing services

– To comply with legal obligations or respond to legal process

– To protect the rights, property, or safety of Healing Hands Chiropractic, our patients, or others

Data Security

We are committed to protecting your personal data and have implemented appropriate security measures to safeguard your information from unauthorised access, disclosure, alteration, or destruction. These measures include:

– Secure storage of medical records

– Regular security audits and updates

– Access controls to ensure only authorised personnel can access your information

Your Rights

You have the following rights regarding your personal data:

– The right to access the personal data we hold about you

– The right to correct any inaccurate or incomplete data

– The right to restrict the processing of your data

– The right to data portability

– The right to withdraw your consent at any time (where processing is based on consent)

Usage Data

Web analytics is the term given to a method for collecting and assessing the behaviour of visitors to websites and mobile or web-based applications. This includes the analysis of traffic patterns in order, for example, to determine the frequency of visits to certain parts of a website or mobile or web-based application, or to find out what information and services our visitors are most interested in. For these purposes, we primarily make use of click-stream data and the other techniques listed above. Web analytics are carried out by the Content Management Systems, Google Analytics and/or other selected parties (as we may inform you from time to time) (“Web Analytics Providers”). When you visit our website or use any mobile or web-based applications, Personal Data may (unless you have refused the processing of your Personal Data via such cookies and technologies) be sent to the Web Analytics Providers for analysis for and on behalf of us for the purposes described in this Privacy Policy. Please note that if you have created an online profile at our website or mobile or web-based application and if you are logged in on this profile, a unique number identifying this profile may also be sent to the Web Analytics Providers in order to be able to match the web analytics data to this profile. If you do not wish information about your behaviour at our website or any mobile or web-based applications to be collected and assessed by Google Analytics, you can install the Google Analytics opt-out browser add-on. Please refer to Google Analytics Opt-out Browser Add-on page for more information on downloading the add-on and opting out.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the App, and where appropriate, notified to you by email. Please review this policy periodically for any updates.